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Our team of OEM parts experts is available to assist with any enquiry, from sourcing to technical fitment.
Get in touchFrequently asked questions
01General
Where does Scuderia Car Parts deliver parts to?
We deliver all over the world, including everywhere in India. We partner with some of the world's best couriers to ensure your parts arrive at your door no matter where you are.Where we deliver
When was Scuderia Car Parts founded?
Scuderia Car Parts was founded over 18 years ago. In 2002, we started supplying and installing specialised tuning products for supercar owners all over the world. Since then, we have grown into one of the leading suppliers of genuine OEM parts for luxury and prestige cars, supplying customers in over 120 different countries.More on the history of Scuderia Car Parts
Are Scuderia Car Parts an independent company?
In 2016, Scuderia Car Parts Ltd became part of TVS, which is a $7bn global automotive distribution group. TVS Group is a vertically-integrated automotive conglomerate operating in manufacturing, distribution, wholesale and retail all over the world.More on us joining TVS Group
Are Scuderia Car Parts an award-winning company?
Scuderia Car Parts has been awarded the most prestigious and coveted official business award available in the United Kingdom: the Queen's Award for Enterprise. The award is only given to companies or individuals who are outstanding in their field and the five-year honour is a recognition of our exceptional achievements.More on our receipt of the Queen's Award for Enterprise
What services/parts does Scuderia Car Parts offer?
Where does the company operate?
We supply parts to our customers across the globe. You can order online on our website or you can contact our sales team to receive a delivered price, whatever your location.
Does Scuderia Car Parts serve retail or wholesale customers?
We serve both retail and wholesale customers. We have a massive catalogue of original equipment parts and performance tuning products with no minimum order value.
Is Scuderia Car Parts open 24/7?
Our opening hours are from 8:30am to 9:30pm GMT. But if you need to get hold of us at any time, you can e-mail sales@scuderiacarparts.com (new orders and enquiries) or customerservice@scuderiacarparts.com (enquiries/updates on existing orders).
How do I contact Scuderia Car Parts?
You can call +44 (0)1784 614700 (UK/International) or click the button below to view our full contact details.Our full contact details
02Our parts
Does Scuderia Car Parts sell genuine and original parts?
Yes, our parts are genuine OEM parts sourced directly from the manufacturer and sold for the lowest prices.
Will installing aftermarket parts void my warranty?
In Europe and the UK, the answer is no. Block exemption law prohibits manufacturers from invalidating a warranty based on the fitment of an aftermarket part. Since the European Commission passed its new 'Block Exemption Regulations' in June 2010, it has become illegal for any dealership in the EC to invalidate a warranty as a result of a modification to a car. This legislation was brought about to help provide competition in the marketplace for repair and maintenance in the automotive industry and will remain in place until at least May 2023.More details on how your warranty remains valid
Where can I buy original parts?
We only supply genuine OEM parts for the following marques: Aston Martin, Bentley, Ferrari, Lamborghini, Land Rover, Maserati and Rolls Royce.
Where can I buy aftermarket and tuning parts?
We supply a large range of high-quality performance parts from the best manufacturers for all makes and models. It's always best to talk to a tuning specialist, so get in touch today to find out which parts are the best fit for your needs and your car.Our full catalogue of aftermarket and tuning parts
Do the aftermarket parts you sell include installation?
Sadly, we cannot provide installation services to customers outside the UK.For customers in the UK, we have a full service workshop which can complete everything from a wheel change to fitment of an entire body kit, repainting, engine rebuilds and anything in between. Please contact us for more information.
03Ordering
How do I find a part on the website?
If you have your part number to hand you can use the search bar at the top of this page. Alternatively, you can use the main navigation menus to select your make and model, or begin by browsing our Original Parts or Tuning Parts sections.
What should I do if I cannot find a part?
If you are having trouble finding the correct part, contact our sales team by calling +44 (0)1784 614700 (UK/International) or e-mailing sales@scuderiacarparts.com.
What does "to order" mean on your website?
This means that as far as we are aware the part is available for us to order from our supplier.
Why do you charge duties and taxes?
When you import parts, they are subject to the imposition of duties and taxes by your local customs authorities. We charge these fees and pass them to the authorities in your country to simplify and speed up the shipment process. If we did not do this the shipment would be held while the courier contacted you and asked for payment.
What value will you declare to the customs authorities on the invoice?
We cannot declare parts values to be below what you paid. All invoices are transmitted to our carriers automatically and electronically and no manual intervention is possible. International government regulations prohibit this practice as it constitutes fraud. We cannot risk our business by falsifying any documents. Please do not ask us to break the law by doing this.
Can I collect my parts?
For your safety we cannot allow collections where payment has been made online with a credit card, as part of the security process is to match the cardholders address to the delivery address. You can arrange for a shipping company to collect and in these cases, we will tell you when your order is ready to pack, and then again when it is ready for collection. Please be aware that it is your responsibility in these cases to arrange any required shipping insurance.
How do I make sure I order the correct parts?
To ensure you are ordering the correct parts, you should contact our sales team and have your VIN (unique Vehicle Identification Number) ready. We'll be happy to help you find all the parts you need that fit your specific car.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and bank wire transfer. Express checkout via Apple Pay, Google Pay and PayPal is available for both account holders and guests.
Can I make a payment over the phone?
Yes. Call us at anytime on +44 (0)1784 614700 (UK/International) if you wish to pay over the phone.
04After sales support
My part(s) arrived damaged. What should I do?
In the rare event that your part has arrived damaged, the best thing to do is call us at +44 (0)1784 614700 (UK/International) or e-mail us at customerservice@scuderiacarparts.com. Please send us photos of the damage to the part, any damage to the box and a picture of the part in the box. We will respond to your request as quickly as we can. We ask for these photos to assess how and why the damage occurred so that we can improve our processes and where appropriate recover costs from our courier.
There are missing parts - what do I do?
Firstly, please check the boxes very carefully to ensure the parts are not nested in the packing materials or under the flaps at the bottom of the box. Please then contact our customer services team at customerservice@scuderiacarparts.com immediately, quoting your sale number and briefly explaining the situation. We will contact you as soon as possible to resolve the situation successfully for you.
The parts I received are not what I required - what do I do?
There can be a number of reasons why the parts are not what you require. These could include:Parts incorrectly ordered – contact our customer service team and we will check the parts against your Vehicle Identification Number (VIN) to check if they should fit Parts mispicked in our warehouse – we make every effort to ensure our processes deliver the correct part but mistakes can happen The manufacturer has mislabelled the product, so it appeared to us to be correct but is notPlease contact our customer services team at customerservice@scuderiacarparts.com immediately, quoting your sale number and briefly explaining the situation. In scenarios 2 & 3 it is important that we understand what went wrong to ensure that any corrective action we take does not repeat the original error and solves your problem quickly. For this reason we will ask you for photos of the part, the manufacturer part label and also the Scuderia part label.
I've received my parts but didn't receive an invoice. Where do I find it?
Please e-mail our customer service department at customerservice@scuderiacarparts.com for further assistance. Alternatively create an account which will enable you to view invoices and see the up to date status of your orders etc…
Does Scuderia Car Parts accept returns?
Yes, within the conditions of sale. Returns are accepted on stocked items in resaleable condition within 30 days of delivery. Special-order and bespoke parts are non-returnable. A handling fee may apply where the return was not caused by an error on our side.Read our general conditions of sale
Can I cancel my order?
We only accept cancellations under specific circumstances. Specially ordered parts that are being made specifically for you such as certain trim options for example will usually not be cancellable. In other situations, cancellations may be subject to a handling fee. Additionally, if the parts have already been picked and are prepared for collection by our courier we may not be able to stop them and return shipment costs may also be incurred.
Is it possible to add parts to my order after I have placed it?
We aim to pack and despatch parts to you as fast as we possibly can. If this process has started, then it is not possible to add parts to an order. If an order is already placed, it is also usually not possible to add parts as the delivery costs are calculated on what was originally ordered and payment has been made. Please therefore ensure that you include all parts you need before ordering.
Why am I being charged a handling fee?
If we agree to a part being returned and we are not at fault we will usually charge a handling fee. This is additional to the cost of the transport and is to cover our warehouse costs to receive, check and re stock the parts and our office administration costs in arranging the return and credit etc…
My parts are faulty, what do I do?
Please e-mail our customer service department at customerservice@scuderiacarparts.com for further assistance. If the fault is found on initial installation, we will need your VIN in order to check that the apparent fault is not due to the part being unsuitable for your vehicle. Where possible we will require evidence of the fault so that we can make a claim on the supplier. We will ask you to complete a simple form so that we can pass the information to our supplier. Please note that some parts such as brake discs and pads are not warranted because the vast majority of issues are caused during fitting or the type of driving they are subjected to rather than faulty components.
You have informed me that you are waiting for a date from the manufacturer. What does this mean?
This is usually seen if you have ordered parts that we don't have immediate stock for. To complete your order, we need to first order the parts from the manufacturer. This status means that we have placed the order, and we're waiting for them to provide us with a delivery date. We aim to get this for you quickly, but sometimes this is not possible. We do however chase the manufacturer for an update daily until we get a date from them.
You have informed me that my order is on "Backorder". What does this mean?
"Backorder" means that the manufacturer has no stock of that part and is not able to provide us with an estimated delivery date. This is a highly unsatisfactory situation for both you and us. Unfortunately, manufacturers do run out of stock reasonably often (with the part often not being available from any seller globally). Rest assured however that these orders are not forgotten and we contact them weekly to request updates. Sometimes this situation can last a few days or weeks, but sometimes it can be months. This can be due to temporary supply chain disruptions or due to the manufacturer waiting to get several orders before they order from their own supplier. We will send you an update at least once a month if you have any parts in this status.
Does Scuderia Car Parts offer any financing solutions?
Financing is only available to customers who purchase tuning products and who reside in the UK. Contact us for more information.
05Delivery & shipping
How many days does it take to receive an order?
Most fully in-stock orders are delivered by express courier to our UK customers next working day; within 2 working days for customers in Europe; and between 2-5 working days for customers elsewhere in the world. Upon despatch, we will send you full tracking information with an estimated delivery date.
What delivery service do you use?
Our primary shipping partner is DHL Express.
How can I track my order?
When we despatch your order, we will send you an invoice, tracking details and an estimated delivery date.
You have asked me (US customers) for my company EIN or my personal SSN. Why is this?
If your order exceeds the value where a formal customs check is required, we have to supply our courier with this information to allow your order to be cleared by US Customs and Border Protection. Where this is needed, we ask for it in advance so we can provide it to our courier, as this speeds up the clearance process. You may still be contacted to provide evidence that the supplied information is correct.
Why is my order not despatched?
Unless you chose otherwise during the web checkout process orders are not despatched until all parts are in stock. This is because we quote shipping costs based on a single delivery. If you want a partial despatch of your order please contact customerservice@scuderiacarparts.com and we will check if this is possible and quote for any potential extra delivery costs if appropriate.
Can I change the delivery address on my order?
In most cases the answer is no as the delivery address will have been verified against your credit card. Additionally shipping costs will vary according to the destination and if a country is changed then the tax and duty rates charged will also change.
DHL have contacted me, but I don’t understand what they want from me
Please forward any mails from our courier to customerservice@scuderiacarparts.com and we will help you to get your order delivered.
06User accounts
How do I create a user account on Scuderia Car Parts?
Accounts are available to all customers. Creating an account is easy and takes seconds. Please click here to be taken to our account creation page:Create Account
What are the benefits of having a user account?
Benefits of creating an account include:Securely Save your details for express check out Add parts to your shopping cart in bulk Track the status of your orders Real time delivery tracking View your order history and re-order parts with one click.
How do I check my recent orders?
Please login to your account and access the relevant pages, or e-mail our customer service team at customerservice@scuderiacarparts.com
How do I reset my account password?
Forgotten your password? You can reset your account password here.
Need more help?Speak to a specialist
Our team of OEM parts experts is available to assist with any enquiry, from sourcing to technical fitment.
Get in touch
